Careers at RISO

RISO

Thank you for your interest in employment with RISO, Inc. Please select the title of any position to learn more about the position or to apply. Please submit your qualifications to submissions@riso.com with the title of the position in the subject heading.

When applying, please include your resume as an attachment, and place the body of your cover letter in the email.

Applications are reviewed on a rolling basis so you are encouraged to apply as soon as possible. A position’s posting remains on our web site until it is filled.
RISO, Inc. is an Equal Opportunity Employer. Diversity candidates are encouraged to apply.

Open Positions

RISO is now searching for a Technical Support Specialist in Massachusetts.

This position will provide timely professional technical support for RISO products, applications and networks related to the RISO printing system. This technical support will be conducted via telephones, fax, e mail and the occasional on site visit. This position will also conduct offsite troubleshooting of products and applications in order to provide high quality customer support in areas such as mechanical or electrical adjustments, theory of operation, and driver settings for various applications. This position tracks QC trends and provides feedback to RISO Management and RISO Kagaku. Also, this position may assist with the design & delivery of technical support documentation including product testing and functionality. This position is responsible for entering, closing and tracking support request data entries in our Oracle CRM system as well as general maintenance of the knowledgebase in a timely and effective fashion. As a collateral duty, the candidate will also be groomed into a dual role of Technical Instructor working closely with a network of dealers in training students on the newest repair technologies of Ink jet printing as it pertains to the RISO product line of printing equipment.

Qualifications
  • Excellent customer service, communication, oral, and written skills
  • Excellent offsite troubleshooting and recommendation skills in electro­ mechanical, printers, color theory and networks.
  • Proficient at PC (Win2k I WinXP) and Mac (9.x I x)tworking, connectivity and related software applications.
  • Proficient at Excel, Microsoft Word, PowerPoint, Publisher, Adobe lnDesign, Acrobat and other DTP applications.
  • Three years of experience in offsite technical support or Associates degree in engineering I technical degree.
  • Ability to complete & pass all RISO Product Training classes in accordance with RISO’s policies.
  • Ability to travel up to 15% of the time
  • Oracle application knowledge a plus
  • A+ I Network + certifications are pluses as well
  • Ability to maintain confidentiality pertaining to sensitive technical information

RISO offers comprehensive training, outstanding marketing support, and a high performance team focused work environment. To learn more about our company, please visit our company profile.

Please send resume to jobs@riso.com