The founder of RISO, Noboru Hayama, chose the name of his company for a good reason. It’s Japanese for “ideal.”
RISO strives to create fundamentally unique new technologies in paper-based communication through an approach that emphasizes productivity, cost containment, and versatility. Every product we manufacture delivers these benefits in a balance that offers the ideal solution to our customers.
At the same time, RISO carries on a tradition of caring for the world at large through our environmental and community support programs. Just as we are committed to delivering the ideal products and service, we strive to be an ideal corporate citizen in every country in which we conduct business.
In 2016, RISO, Inc. celebrates its 30th anniversary in the U.S. RISO’s tradition of innovation in both technology and service continues to fuel the expansion of our product line and our base of loyal customers.
Since RISO was founded in Tokyo in 1954, our company has thrived on creativity. RISO has repeatedly developed the world’s best solutions to a variety of specialized sectors in document printing and duplicating. We are still the world leader in digital duplicating technology, and we are rapidly building our market share in digital laser and inkjet printing solutions for business. RISO products are now sold in over 150 countries.
The United States Headquarters is located in Burlington, Massachusetts. You’ll find our solutions in the most demanding business environments across the globe.
Principles for Progress
We are committed to act in accordance with and take ownership for the following set of operating principles. We do this in the belief that to do so is in the best interests of our customers, our company, and ourselves.
Customer satisfaction is at the heart of our success as a company. We will each be ambassadors of RISO and will always communicate positively within and outside the workplace. We will take ownership for customer issues and will ensure that they are followed to satisfactory resolution.
We will do what we say we will do, when we say we will do it. We will take ownership for supporting and following through on company objectives and will accept accountability for our actions without casting blame.
We will act with honesty and with the highest degree of integrity with our customers and with each other. Our decisions and actions will always reflect ethical practices and will be in the best interests of the company and our customers.
We will act with a sense of urgency. We will respond to our customers’ and our colleagues’ needs promptly and honor our commitments. Our style will always be to listen carefully as we determine a best course of action.
We will readily embrace change and will proactively and continuously identify opportunities for improvement. The marketplace is the driving force behind company strategies and objectives.
Value through Sales
Our success is achieved through the sale of our products. All of our collective actions and practices are intended to bring value to our customers through the appropriate matching of our products and services with the customer’s needs for improved productivity, versatility, and cost control.